SUPPORT
Get help from the community
Documentation
Learn
Getting started guides, how-tos for advanced features and examples.
Reference
Device API, SDK and base image docs.
FAQs
Most frequently asked questions, troubleshooting guides and error notifications.
Repos
Dig right into the readme and issues: balena-cli, balena-sdk, balena-sdk-python, balena-base-images, balenaEtcher.
SUPPORT
Paid plans include private
support with our engineers.
support with our engineers.
Our support philosophy
We think that most support conversations should happen out in the open. This is why we are creating a shared knowledge base with our users in the balena forums. The forums also enable our users to help one another without needing to rely on the balena team.
We believe in the power of support-driven development. The best support we can give you comes directly from the developers who build and maintain balena. Each support inquiry is treated as an opportunity for us to learn and improve our product, documentation, and user experience. The feedback and feature requests we hear from you directly inform our roadmap.
Frequently asked questions
Do all users in a plan with standard support have access to private support?
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Yes! And we’re working on adding tools for users within the same organization to access all of their organization’s support interactions in one place.
What response time do you guarantee with a service level agreement (SLA)?
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For SLA-level support, our guaranteed response times are as low as 60 minutes for high severity tickets. Please contact us at sales@balena.io to learn more.
Where can I get information about scheduled maintenance, downtime, and past incidents?
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All incidents and scheduled maintenance windows are announced at https://status.balena.io/. The status page provides a number of notification options that you can subscribe to like email, text message, RSS and webhooks.
Where can I learn about the features on your roadmap and submit ideas?
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You can find our public product roadmap here. You can see the features we plan to build as well as projects that are in progress. You can also see ideas we have for the future and submit your own feature requests.